Privacy Policy

Welcome to Zoome Casino, operated by Zoome GmbH. We value your privacy and are committed to protecting your personal data. This privacy policy describes how we collect, use, disclose, and protect your information when you visit our website. Please read this document carefully to understand our practices regarding your personal data and its processing.

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, such as by a name, an identification number, location data, or an online identifier.
• Processing: Any operation or set of operations which is performed on personal data, such as collecting, recording, organizing, storing, adapting, altering, retrieving, consulting, using, disclosing, restricting, erasing, or destroying.
• Controller: The entity that determines the purposes and means of processing personal data.
• Processor: A natural or legal person, public authority, or other entity that processes personal data on behalf of the controller.
• Consent: A freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

General Information

This privacy policy, together with our Terms and Conditions, explains our practices regarding your personal data. By registering an account, you agree to this privacy policy. It is important to note that this privacy policy may be updated and revised regularly. We recommend reviewing it frequently to stay informed about our practices concerning the collection, use, and protection of your personal information.

About Us

Zoome Casino is operated by Zoome GmbH, a company registered under the laws of the Netherlands. Our registered address is Example Street 1, 1010 Vienna, Austria. As a data controller, we have a legal obligation to process players’ personal data under gambling regulations to enable their participation in games and provide additional services. We take your privacy seriously and have appointed a Data Protection Officer to oversee compliance with our legal obligations regarding your personal data.

Data We Collect

Information You Provide: This includes personal data you provide when registering an account, such as your name, address, email, date of birth, and payment information. This also includes any information you provide through our website, such as during customer interactions or participation in surveys and promotions.

Technical Information: We collect information about the device you use to access our website, including the IP address, browser type, operating system, and device details. This data helps us improve our services and ensure a seamless user experience.

Gaming Information: This includes data about the games you play, duration, page interaction information, and analytics data. We use this data to enhance your gaming experience and provide personalized content.

Information from Third Parties: We may receive data from partners and service providers for verification, marketing, and compliance purposes. This may include information from payment providers, verification services, and advertising networks.

How We Use Your Information

We use your personal data for the following purposes:

• To Provide and Manage Your Account: Processing your registration, managing your account, and providing you with the gambling services you requested.
• To Process Transactions: Facilitating deposits and withdrawals and ensuring compliance with financial regulations.
• To Improve Our Services: Enhancing our website and services based on user activities and feedback.
• To Send Marketing Commzoomecations: With your consent, we send you promotional materials about our products, services, and offers from our business partners.
• To Prevent Fraud and Money Laundering: Conducting necessary checks to prevent fraud, money laundering, and ensure responsible gambling.
• To Comply with Legal Obligations: Fulfilling requirements imposed by applicable laws, including gambling regulations and anti-money laundering directives.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a Contract: Processing necessary to provide the services you requested.

Legal Obligation: Compliance with applicable laws and regulations, such as anti-money laundering and responsible gambling requirements.

Legitimate Interests: Processing necessary for fraud prevention, internal analysis, and improvement of our services.

Consent: Processing based on your explicit consent, such as for receiving marketing commzoomecations.

Sharing Your Information

We may share your data with:

• Members of the Corporate Group: Entities within our corporate group for operational purposes and to provide the services you requested.
• Third-Party Providers: Entities that assist us in providing services, such as payment processors, verification services, and marketing partners.
• Regulatory Authorities: Entities that require information for legal compliance, including gambling commissions and anti-money laundering authorities.
• Marketing Partners: With your consent, entities that provide promotional content and services related to your interests.

Data Transfers

Your data may be transferred outside the European Economic Area (EEA) to provide you with services. We ensure that appropriate safeguards, such as the European Commission’s standard contractual clauses, are in place to protect your data during international transfers.

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected and to fulfill legal obligations. Typically, this is a minimum of five years after account closure, as required by anti-money laundering regulations in licensed gambling jurisdictions.

Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data and receive information about how we process it.
• Rectification: Request the correction of inaccurate or incomplete data.
• Erasure: Request the deletion of your data when we no longer have a legal basis to store it.
• Objection: Object to processing based on legitimate interests if this affects your rights and freedoms.
• Restriction: Request temporary suspension of processing under certain circumstances.
• Data Portability: Request the transfer of your data to another controller.
• Withdrawal of Consent: Withdraw consent when processing is based on your consent.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to legitimate requests within one month unless the request is complex or you have made multiple requests.

Security

We implement measures to protect your data from unauthorized access, use, or disclosure. These measures include access controls, encryption, and secure data storage practices. Your account is secured with a zoomeque ID and password, and we offer two-factor authentication for additional protection.

Complaints

If you believe your rights have been violated or have unresolved privacy concerns, you have the right to file a complaint with a supervisory authority. We encourage you to contact us first to resolve any issues.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be commzoomecated via our website or directly via email. Your continued use of our services after updates signifies acceptance of the revised policy.

Contact Us

For questions or concerns regarding this privacy policy or to exercise your rights, please contact our Data Protection Officer at [email protected]. Our team is available to assist you and protect your privacy.

Thank you for trusting Zoome Casino. We are committed to protecting your privacy and providing a transparent, fair, and safe online gaming experience.

Address: Example Street 1, 1010 Vienna, Austria.